Guiding - Guided tours

1 - Service

The Intercommunal Tourist Office offers guided tours led exclusively by qualified tour guides. Languages available: French, English, German, Spanish, Italian.

2 - Booking

All requests for guided tours for groups must be addressed and confirmed in writing to the Tourist Office's Guiding Department (see contact details at the end of this document). The Tourist Office undertakes to confirm the content of the services ordered and the general terms and conditions of sale to the customer in writing, either electronically or on paper, at the latest before the start of the services ordered.

3 - Duration of guided tours

The duration of the tour is indicated on the tour confirmation and is based on the departure (and arrival) points specified on the confirmation. In the case of full-day tours, meal times are included in the price. The cost of the meal is not included. If a tour is cut short on the same day, the full amount of the service initially ordered will be due. Tour durations may be changed in advance or on site under the following conditions:

- group delay:
the guide will wait for the group for the first hour after the appointment time specified in the confirmation. The visit will be shortened by the duration of this delay or, subject to availability and the agreement of the guide and the group, may be extended by the same amount of time; this additional time will be billed at the current rate.

- late or no-show of guide(s):
the group will remain waiting for the guide for the first half-hour. Subject to the availability of the
guide(s) and the agreement of the group, the tour may be extended by the time of the delay (tolerance of 10 minutes).
Otherwise, in the event of disagreement, the tour will be shortened by an amount equivalent to the delay, and will give rise to a reduction
for the customer of half an hour for each half-hour started, based on current rates. In the event of a delay of more than half an hour, or if the guide(s) fail to show up, the group has the right to cancel the guided tour and demand cancellation of the corresponding invoice.

- Force majeure:
The guide(s) may be held liable for events beyond their control (sudden and exceptional closure of a tourist site, exceptional security measures, etc.).
The group alone will bear the consequences of such events. The cost of the guided tour will not be due.

4 - Payment
Payment for tours can be made up to 10 days before the tour, by cheque made payable to the Office de Tourisme Régie Mixte, or by bank transfer, stating the name of the group, the date of the tour and the invoice number. Please note that bank transfer charges will be borne exclusively by the customer. Payment will only be taken into account on receipt of a copy of the bank transfer order. In the event of late payment, the Office reserves the right
to charge late payment penalties at the current rate.

5 - Requests for late visits
In the event of a visit being requested less than 8 days before the date on which the service is to be provided, payment will be required at the time of booking.

6 - Prices
The prices shown in the price list are in Euros, include VAT and apply to the guided tour service only.
Prices differ on Sundays and French public holidays
Prices do not include:
- entrance fees for sites, museums, monuments, etc.;
- guide's meals if the guide stays with the group at lunchtime (obligation for the guide to eat lunch with the group).

7 - Cancellation by the customer
All cancellations must be notified in writing to L'Office de Tourisme Intercommunal. Penalties may be applied depending on the date on which the cancellation is received by the Tourist Office:
- Between D-14 and D-3: 50% of the total amount due on the basis of the signed tour confirmation form.
- From D-2: 100% of the total amount due on the basis of the signed reservation and guided tour confirmation form.

8 - Modification, interruption of service by the customer
Any modification concerning the characteristics of the service (number of people, meeting place, times, etc.) must be agreed in advance with the Guides Department. They will be taken into account subject to the availability of the guide(s). In the event of interruption of the tour by
, no refund will be made. Any guide has the right to refuse or interrupt a service in the event of the customer breaking the law.

9 - Modification, by L'Office de Tourisme Intercommunal, of a substantial element of the contract
If, before the scheduled start of the service, L'Office de Tourisme Intercommunal is obliged to make a modification to one of the essential elements of the reservation and guided tour confirmation form, the customer may, after having been informed by L'Office de Tourisme Intercommunal :
- either cancel the booking and obtain immediate reimbursement of the sums paid, without penalty;
- or accept the modification proposed by the Intercommunal Tourist Office: an amendment to the
booking and guided tour confirmation form, specifying the modifications made, is then signed by the parties.

10 - Cancellation by the Office de Tourisme
If the Office de Tourisme Intercommunal cancels the service before the start of the event, it must inform the customer in writing. The customer will be reimbursed immediately without penalty. These provisions do not apply when an amicable agreement has been reached for the customer to accept a substitute service offered by the Office de Tourisme Intercommunal.

11 - Capacity
Guided walking tours are designed for a maximum of 40 people, excluding the tour guide. Above 40 people, a second guide is required. The meeting point is determined by prior agreement between the customer and the Tourist Office, and is mentioned on the guided tour booking and confirmation form.

12 - Insurance
The customer is responsible for all damage caused by his own actions. He is invited to take out a civil liability insurance policy.

13- Disputes
All complaints must be sent to the Tourist Office by registered post within three days of the start of the service. Any dispute arising from the application of these general terms and conditions will fall within the exclusive jurisdiction of the territorially competent Tribunal de Grande Instance.